Anima Vena Studio

Frequently asked questions

Everything you need to know before your artwork arrives.

The artworks

What can I buy here?

Two things: original paintings, one-of-a-kind pieces painted by Samantha's hand, and fine art prints of those paintings.

How do I buy an original painting?

Originals are offered on request. Open the painting's page and tap Inquire about this piece. We'll reply with the price, details and shipping to your country.

What are the prints like?

High-quality reproductions of the original paintings, printed to order by our print partner, Gelato. They come in A4 (21 × 29.7 cm), A3 (29.7 × 42 cm) and 50 × 70 cm. A few works come in a special size, shown on their page.

Prints are shipped unframed, so you can choose the frame that suits your space.

Do originals include a certificate of authenticity?

Yes. Every original painting comes with a certificate of authenticity signed by Samantha.

What is Living Art?

Some paintings come alive in augmented reality. Open the Living Art page on your phone, point the camera at the painting (or at its picture on a screen) and watch it move. No app needed.

How do I care for my artwork?

Avoid direct sunlight and rooms with high humidity. For prints, we recommend framing behind glass, ideally with UV protection. Clean only with a soft, dry cloth. Well cared for, your artwork will stay with you for life.

Shipping

Which countries do you ship to?

Prints ship worldwide. Original paintings ship within the European Union; if you live elsewhere, ask us when you inquire and we'll see what's possible.

How are prints shipped?

Prints are printed to order and shipped directly by our print partner, Gelato, from a production site close to you. You'll see the exact shipping cost at checkout. You'll get a tracking email once your print is on its way.

How are originals shipped?

Every original is packed by hand by Samantha, with materials that protect it on its journey and a care that is part of the experience. Shipping is quoted together with the price when you inquire.

Will I have to pay customs or import taxes?

Within the European Union, no. The price you see at checkout is final. Outside the EU, your country may charge import duties or taxes on delivery. These are set by your local customs office and are paid by the recipient.

Returns

Can I return my purchase?

If you live in the European Union, you have 14 days from delivery to change your mind. Write to us within that time, and send the piece back unused and in its original packaging. Return shipping is paid by the customer. Full conditions are in our refund policy.

What if my order arrives damaged or wrong?

Please check your order when it arrives and keep the packaging. Write to us with photos of the package and the piece, within 14 days of delivery for prints and within 7 days for original paintings, and we will make it right with a replacement or a refund.

Orders & payment

Which payment methods and currencies do you accept?

We accept credit and debit cards and the local payment methods available in your country. Prices are shown in Polish złoty (PLN) in Poland and in euros (EUR) everywhere else.

How do I track my order?

After checkout you will receive a confirmation email, and another with tracking information once your order is dispatched.

Commissions & contact

Do you take commissions?

Not at the moment. All our energy is devoted to the current collection. Follow @animavena.studio to hear if that changes.

How can I contact you?

Write to us through our contact page or by direct message on Instagram. We usually reply within 1–2 business days.

Didn't find your answer?

Write to us. Every question is welcome.

Contact us